Refund policy

At Lozzee, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a flexible and hassle-free return policy that allows you to return or exchange items within specific time frames. Please carefully read and adhere to the following guidelines to ensure a smooth return process.

1. Eligibility for Returns:

We accept returns on items purchased from the Lozzee Online Shop within 14 days of the delivery date for a full refund or within 30 days for store credit. To be eligible for a return, the item must meet the following criteria:

- The item must be in its original condition, with all tags and packaging intact.
- The item must be unworn, unwashed, and free from any odors, stains, or damage.

2. Return Process:

To initiate a return, please follow these steps:

a. Email us at lozzeecollection@gmail.com with the subject line "Return Request - Order #[your order number]."
b. In the email, provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Authorization:

Once your return request is received, our customer service team will review the information provided. If your return meets the eligibility criteria, you will receive a return authorization email containing instructions on how to proceed.

4. Packaging and Shipping:

When returning an item, please ensure that it is securely packaged to prevent damage during transit. Include a copy of the return authorization email or a note with your order number and name.

5. Refund and Store Credit:

a. Full Refund (within 14 days):
If your return is received and approved within 14 days of the delivery date, you will be eligible for a full refund. The refund will be issued to the original payment method used for the purchase, and you will receive an email notification once the refund is processed.

b. Store Credit (within 30 days):
If your return is received and approved within 30 days of the delivery date, you will receive store credit for the returned item's value. The store credit will be applied to your Lozzee account and can be used towards future purchases.

6. Non-Refundable and Final Sale Items: 
Certain items, such as clearance merchandise or personalized products, may be marked as non-refundable or final sale. These items are not eligible for return or exchange unless they are received in a defective or damaged condition.

7. Exchanges:

We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process and place a new order for the desired item. Contact us for more information and exceptions. 

8. Damaged or Defective Items:

If you receive an item that is damaged, defective, or incorrect, please contact our customer service team within 7 days of receiving the order. We will provide assistance and arrange for a replacement or refund as needed.

9. Contact Us:

If you have any questions or need further assistance regarding our return policy, please don't hesitate to email our customer service team at lozzeecollection@gmail.com.

Lozzee reserves the right to modify or update this return policy at any time. Please review the policy periodically for any changes.

Thank you for shopping with Lozzee!